意大利新冠確診人數(shù)超6萬，疫情期間亞馬遜回復(fù)客戶模板范本

意大利當(dāng)?shù)貢r(shí)間23日，意大利新增新冠肺炎確診病例4789例，新增死亡601例，累計(jì)確診病例63927例，死亡6077例。意大利確診病例已超6萬，在全球疫情如此嚴(yán)重的情況下，賣家出現(xiàn)無法按時(shí)發(fā)貨等情況的時(shí)候該如何和客戶進(jìn)行解釋回復(fù)呢？在疫情期間賣家可以這樣回復(fù)客戶：

常用的發(fā)送郵件內(nèi)容模板：

1：許多中國城市開始慢慢恢復(fù)正常的生活及工作狀態(tài)。

2：很多企業(yè)已經(jīng)開始正常開工。

3：我們公司也很快就開工。

4：一回來上班我們做的第一件事就是生產(chǎn)你的訂單。

5：其實(shí)我們年前快放假之前訂單本來就不多，所以一回來工作就操作你的訂單。

6：這一次訂單因?yàn)樘厥馇闆r，我們真心需要你的支持和理解。

7：支持我們這一次，我們以后支持你每一次。

8：如果情況還真沒有快速好起來，我們會(huì)給你退錢，請(qǐng)你放心。

9：請(qǐng)你相信我們中國，請(qǐng)你相信我們公司，請(qǐng)你相信我。

如果客戶擔(dān)心疫情蔓延的話，可這樣回復(fù)：

China is determined and capable of winning the battle against the corona virus. We all take it seriously and follow the government's instructions to contain the spread of the virus. The atmosphere around remains optimistic to some extent. The epidemic will be eventually controlled and killed.

中國有決心、有能力戰(zhàn)勝這次疫情，我們也都認(rèn)真對(duì)待和配合，按照政府指示，控制病毒傳播。在某種程度上，周邊氛圍保持樂觀。這種流行疾病最終會(huì)得以控制和消滅的

若已確定訂單會(huì)延期發(fā)貨:

Affected by the novel coronavirus, our government announced all enterprises will remain closed till February 9th. We regret to inform you that the delivery will be delayed due to the novel coronavirus. The latest delivery time will be XXX, We'll keep tracking the status and try our best to expedite. We apologize for any inconvenience caused and thank you for your patience and understanding. If you have any other questions, please contact me without hesitate. Thank you！近期口罩訂單缺貨無法發(fā)出的回復(fù)Dear Valued Customers,Thank you for shopping at our store! Due to the ongoing Coronavirus situation in China, we are receiving a surge in demand for mask and related supplies. As a result of the supply disruption, it is with much regret and apologies that we are unable to ship out your order. We are extremely Sorry about it and seek your kind understanding on the situation. Thank you and we hope to serve you better in future.

填寫了發(fā)貨通知后告知買家當(dāng)前狀況，（訂單號(hào)、發(fā)貨單號(hào)、運(yùn)輸方式和發(fā)貨日期）。

Hello, xxx,

We are happy to tell you we have dispatched your order! You can track itsprogress with the following tracking number: xxxxxx

You can also track the delivery of your order yourself here:

www.xxxxx.com.

It usually takes about 30 days for your order arrive, but as this is theshopping season, the logistics companies are very busy and some orders may takeslightly longer to arrive.

If you have any questions or problems, contact us directly for help.

貨物在海關(guān)

Hello, xxx,

We have checked the tracking information and found your package has now arrivedat your country’s customs agency.

Please let us know as soon as your order arrives at your delivery address.

If your package experiences any delays at customs, please contact them toresolve any problems.

Thanks!

以上是關(guān)于亞馬遜疫情期間回復(fù)客戶模板的相關(guān)內(nèi)容介紹，僅供參考。（來源：開店小妙招）

以上內(nèi)容屬作者個(gè)人觀點(diǎn)，不代表雨果網(wǎng)立場(chǎng)！如有侵權(quán)，請(qǐng)聯(lián)系我們。

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（來源：誤建的觀察員賬號(hào)）