今天我來談?wù)剋ish的退款申訴，我經(jīng)?？吹胶芏噘u家抱怨wish老是退款啊，老賠錢啊。其實老實說你們都是站在自己作為一個賣家的角度在看這個問題。但是我要說 請你們多站在客戶的問題來看待。退款不要只是抱怨，而是要去從中分析。

wish退款很多種類，我就說說幾種，

1、配送時間過長，如果你發(fā)現(xiàn)最近這樣的問題很多，你是不是該考慮換個物流渠道，或者是去分析一下哪個地區(qū)出現(xiàn)這類的情況比較多

2、商品已損壞，這個你就要考慮你的包裝問題了，易碎易折損的是不是該用泡沫紙保護(hù)一下，以降低它的退款率。

3、商品與描述不符，這個時候你是不是應(yīng)該考慮你的圖片描述是不是有錯誤。關(guān)于尺碼 是不是考慮可以發(fā)大一碼甚至大兩碼?？傊?退款不是一味的只看到自己賠錢，而是更多的分析怎么才能減少甚至避免。

那么也不是說所有的退款都是我們的責(zé)任，舉個例子，他1號下的訂單，15號收到了，然后18號才發(fā)的客戶問題，說誤下單了，那是一定要去申訴的。還有顏色問題，對于顏色多或者顏色難以區(qū)分的時候一定要做一個顏色圖，別為了方便，很有可能就退款成功了。






因為很有可能在你申訴中，它可以作為證據(jù)。

那接下來我們說說如何申訴：








那么我們可以在這個系統(tǒng)消息里面看到交易退款。然后我們點進(jìn)去復(fù)制他的訂單ID。






找到這個訂單，






然后最右邊都有一個客戶問題。凡是每一個退款都有一個客戶問題，你可以點進(jìn)去看看是什么原因。如果可以申訴的話就點那個paymengt status(圖片上不了，就這么表達(dá)了)

然后按照步驟一步步下來，客戶問題編號就是那個最右邊。上傳憑證一定要詳細(xì)，訂單的截圖，以及買家為什么退款，退款理由，和你自己產(chǎn)品的證據(jù)一定要上傳上去。理由也要說清楚。 查看全部

Appeal the Removal of Selling Privileges

What can I do to keep selling on Amazon?
If your selling privileges have been removed, they may be eligible for reinstatement. Here's how to appeal:

Step 1: Determine why your selling privileges were removed

Read the notice you received from Amazon to determine whether your account was suspended/blocked for poor performance, or for one or more violations of our selling Policies and Agreements.

Step 2:??Evaluate your selling practices

Review your customer metrics and identify those that do not meet our performance targets. Evaluate your selling practices for those that may result in buyer dissatisfaction, and your inventory for items that are in violation of our Policies and Agreements.

Step 3:??Create a Plan of Action

Create a Plan of Action outlining the steps you will take to correct the problems you identified in Step 2. Providing a precise??Plan of Action that can effectively address the problems improves the chance that your selling privileges may be reinstated.

Step 4:??Send your appeal to Amazon

Once you have created your Plan of Action, send it to Seller Performance with your request for reinstatement.

In your selling account, on the Performance tab, click Performance Notifications.?
Find the notice you received about the removal of your selling privileges and click the "Appeal" button, and then the "Appeal decision" button.?
Enter your Plan of Action details in the form provided. Also be sure to include a telephone number where we can contact you if necessary.
Click "Submit appeal" to send your completed appeal to Seller Performance.
Step 5:??Watch your e-mail for a decision from Amazon

After receiving your Plan of Action, we'll notify you of our decision by e-mail, usually within 48 hours. We review all appeals carefully; however, submission of an appeal does not guarantee reinstatement of your selling privileges.

How do I create a Plan of Action?
Your appeal should always include a Plan of Action that shows you have identified the problems in your selling and/or inventory management practices and addresses how you will change your practices to resolve them. Below are a few examples to illustrate this.

Performance Issues

Example 1: The notice from Seller Performance indicates your selling privileges were removed due to a high order defect rate.Action:??Check your customer metrics page to determine which metric (negative feedback, A-to-z Guarantee claims, and/or credit card chargebacks) does not meet our performance targets. You may find, for instance, that your percentage of negative feedback does not meet the target. As you evaluate your account, you may want to read all of the feedback comments left for you by buyers. If comments reflect a lack of response from you to buyer e-mails, your Plan of Action may include scheduling time every day to respond to all buyer correspondence.

Example 2: The notice from Seller Performance indicates that your selling privileges were removed due to a high late shipment rate and your customer metrics show that the late shipment rate does not meet our performance target. Action:??After you’ve shipped your orders and confirmed 100% of the shipments, you could review your feedback and order fulfillment practices. You may find that you have not shipped orders within two days of the order date because your order volume has increased. Your Plan of Action may include adjusting your processes to manage a larger volume of orders.

Example 3: The notice received from Seller Performance indicates that your selling privileges were removed due to a high pre-fulfillment order cancel rate and your customer metrics show that your cancel rate does not meet our performance target. Action: You could review your inventory management and/or inventory control processes. You may find that your high cancel rate is due to being chronically out of stock of listed items. Your Plan of Action may include monitoring your inventory daily to make sure you never list items you cannot ship immediately.
When evaluating your selling practices, here are some areas you may want to review:

Shipment of orders – are you shipping your items within 2 days of the order date?
Communication with buyers – are you effectively responding to buyer questions and doing so promptly and politely?
Stocking inventory – are you consistently running out of inventory and cancelling orders?
Listings – are you describing your items accurately in your listing comments?
Policy Violations

If your selling privileges were removed for violations of our policies, review your inventory to determine whether it includes Restricted Products, and compare your selling practices with our Selling Policies.

Example: The notice from Seller Performance indicates that your selling privileges were removed for selling promotional versions of media (prohibited on Amazon.com).??Action: You could review your inventory and your inventory intake process. You may find that your supplier includes promo CDs in their shipments. Your Plan of Action might include immediately removing those items from your inventory, and then making changes to ensure you review your inventory regularly to remove promotional media.
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