亞馬遜客戶買了18臺平板電腦，全部安裝了app，現(xiàn)在想要退貨？

你要讓買家知道，他退回來的產(chǎn)品condition如果和發(fā)貨時的不一樣（發(fā)貨時是新的、包裝未拆開的；退回來是用過的、包裝被拆開了），那根據(jù)亞馬遜的政策，賣家可以向買家收取restocking fee（多達(dá)50%）

感覺亞馬遜關(guān)于電子產(chǎn)品類的退貨政策有點模糊，沒怎么說清楚：
Computers (laptops & desktops)
? New desktop, laptops or tablets (excluding Kindle E-readers and Fires) purchased from Amazon.com that didn't start when they arrived, arrived in damaged condition, or is still in an unopened box can be returned for a full refund within 30 days of purchase.?
? Amazon.com may test computers that are returned because they didn't start when they arrived and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product.?
? Any returned desktop, laptop or tablet that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering may result in the customer being charged a higher restocking fee based on the condition of the product.?
? New, used, and refurbished products purchased from Marketplace vendors are subject to the returns policy of the individual vendor.
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他是在購買的30天內(nèi)要求退貨的？是的話，你要接受退貨。如果是他反悔不想要了（no longer needed），你可以讓他付退回來的運費。我是覺得為了快遞能安全送達(dá)（畢竟商品價格這么高），你可以要求signature confirmation的服務(wù)

樓主，根據(jù)亞馬遜政策，你可以收取50%的restocking fee：
“Up to 50% of item's price：The buyer changes their mind about a purchase and returns a non-media item within the return window, but the seller receives the item damaged or materially different than how it was originally shipped to the buyer.”
http://www.amazon.com/gp/help/ ... 26140

補(bǔ)充一下，你在收restocking fee前，先跟買家解釋一下為什么沒有把全部的錢退給他。買家可能會覺得不公平，抱怨你收得太多了，然后去申請AZ。你不用太擔(dān)心，把事情說清楚就好了，畢竟你是按著亞馬遜的政策來處理的

小心一點，這么多臺電腦，萬一買家退貨的時候把哪臺給遺漏了，那就不好了。收到貨后你才能知道condition到底是怎樣的，這時候再通知買家restocking fee怎么收取。要注意，你一定要有自己的退貨政策才行

樓主，你應(yīng)該有把這些電腦的serial number（出廠序號）記錄下來吧？這樣一來你就知道他退回來的電腦是不是你的了

，亞馬遜不同的貨物用的是不同的退貨流程，甚至還有免退的貨物。