亞馬遜客戶(hù)退貨，MPN（manufacturer product number廠(chǎng)商產(chǎn)品編號(hào)）前后不一致，怎么破？

真的是很表臉??！他肯定是想敲詐你，這樣既能留著產(chǎn)品，還能拿到退款。
你整理好資料，先report給seller support，記得提到關(guān)鍵字“extortion（敲詐）”，還有說(shuō)他的行為違背了亞馬遜政策

樓主可以發(fā)這封郵件給騙子：
“Hello,
We are contacting you to confirm receipt of your return. It seems the items you have returned were sent to us by mistake as they do not match with our MPN (manufacturer product number) and are also excessively used based on their appearance.
We are here to provide help and support you deserve and would greatly appreciate if you may send back the items which were sent to you by our company so we may issue refund accordingly.
Please let us know if you may require any additional support and/or have any questions.
Thank you!
Sincerely, XXX”
接下來(lái)他可能會(huì)一言不合就開(kāi)case，你要做好心理準(zhǔn)備，不要退錢(qián)給他

唉，這種行為也太沒(méi)品了，想用舊的免費(fèi)換新的，還以為自己做得天衣無(wú)縫，沒(méi)人發(fā)現(xiàn)

寫(xiě)郵件跟他說(shuō)，他“不小心”把錯(cuò)的商品退給你了，不過(guò)這可以理解，因?yàn)橥婢呖雌饋?lái)很像。如果他能提供prepaid return label，你會(huì)很愿意退還它們。別忘了說(shuō)舊玩具的manufacturer product number跟你發(fā)出去的不一樣
未雨綢繆一下，先把交易號(hào)發(fā)給亞馬遜，跟他們報(bào)備這件事

謝謝回復(fù)！我剛剛又去確認(rèn)了一遍，他退的玩具真的不是我的，先不說(shuō)顏色（可能是因?yàn)橥实锰珖?yán)重了，所以看起來(lái)跟之前的明顯不一樣），產(chǎn)品的批號(hào)（batch number）也不匹配，關(guān)鍵是它壞得很?chē)?yán)重，都不能再拿來(lái)用了。無(wú)語(yǔ)，怎么可以這樣？？
對(duì)了，我們是這么回的:
“Hi XXXXX,
These do not appear to be the floats that were sent by our warehouse. They have been quite used. There are significant stains on them, and they really were torn beyond recognition. The number that was on the float also did not match the batch that was sent to us - the stock we have on hand has a much different set of numbers. Is it possible these were purchased from another vendor?
We're happy to help, but Amazon's rules for returns require us to only accept for
return the items that were shipped by us. We can't identify these as ours. Your help would be greatly appreciated.”

樓主你先保留證據(jù)，然后把東西重新包裝一下，再退回去吧。
我想除了一些厚顏無(wú)恥的騙子會(huì)繼續(xù)找茬、申請(qǐng)claim什么的，其他大部分的買(mǎi)家本來(lái)以為自己的做法神不知鬼不覺(jué)的，但是看到你把東西退給他們，應(yīng)該會(huì)察覺(jué)到事情暴露了，然后就放棄了。況且你手上還有證據(jù)（MPN），所以他們肯定是理虧的

其實(shí)你可以直接投訴這個(gè)客人。先下手為強(qiáng)

你好@快走我有貓餅， 請(qǐng)問(wèn)這個(gè)MPN是什么呢？在線(xiàn)等比較急