FBA發(fā)貨，買家收到貨與我們產(chǎn)品不一樣
美國買家收到貨，發(fā)消息并評價說收到產(chǎn)品完全不是我們產(chǎn)品，根據(jù)買家發(fā)消息中圖片確實不是我們產(chǎn)品，比我們低個檔次。注：FBA配送物流，不是我們自己配送，我們目前只做FBA。? ?前提買家上圖產(chǎn)品不可能是我們的。例如張三家只賣轎車（即100%賣轎車），然后李四說從張三家買到面包車。
疑問如下：
? 1，亞馬遜FBA倉庫有弄錯的可能嗎？即把別家產(chǎn)品當(dāng)成我們的產(chǎn)品來處理？
? 2，買家是否存在惡意行為？
請高手指點如何處理？（有些信息用？？？？代替請理解）
? 已開CASE聯(lián)系亞馬遜物流，官方回復(fù)，沒任何實質(zhì)幫助。
貼上買家第一次消息：
Hi, I placed an order 114-4388599-658？？？？, of some ？？？？ ????, brown. and I received other shoes of different brand. those shoes are not what they show in the description of the product. I want my money back or that you change my product. and cover the cost of return.
我們回復(fù)：
Dear sir, Thank you for choosing our product. We were shocked after receiving your picture, which is totally not our products. Your picture shows the material of lining & insole are PU material , but ours are pig split( pig leather). And also our logo and US size were printed on the insole. All of our products were shipped by FBA(Fulfillment by Amazon). I'm afraid that it mixed up with other's. If not,Could you double check it with the Amazon. Many thanks. Please don't be hesitate to contact us if you have any questions.?
Best & Regards
？？？？
剛買家又回復(fù)：
Hi, Hello, already verify. It really is not what I ordered. If the order was sent wrong by AmAZON, you as sellers must claim this error. decide whether to refund a part of the money or return the package.
疑問如下：
? 1，亞馬遜FBA倉庫有弄錯的可能嗎？即把別家產(chǎn)品當(dāng)成我們的產(chǎn)品來處理？
? 2，買家是否存在惡意行為？
請高手指點如何處理？（有些信息用？？？？代替請理解）
? 已開CASE聯(lián)系亞馬遜物流，官方回復(fù)，沒任何實質(zhì)幫助。
貼上買家第一次消息：
Hi, I placed an order 114-4388599-658？？？？, of some ？？？？ ????, brown. and I received other shoes of different brand. those shoes are not what they show in the description of the product. I want my money back or that you change my product. and cover the cost of return.
我們回復(fù)：
Dear sir, Thank you for choosing our product. We were shocked after receiving your picture, which is totally not our products. Your picture shows the material of lining & insole are PU material , but ours are pig split( pig leather). And also our logo and US size were printed on the insole. All of our products were shipped by FBA(Fulfillment by Amazon). I'm afraid that it mixed up with other's. If not,Could you double check it with the Amazon. Many thanks. Please don't be hesitate to contact us if you have any questions.?
Best & Regards
？？？？
剛買家又回復(fù)：
Hi, Hello, already verify. It really is not what I ordered. If the order was sent wrong by AmAZON, you as sellers must claim this error. decide whether to refund a part of the money or return the package.
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之前好像聯(lián)系客服的時候客服有講過：如果是制造商標(biāo)簽，在顧客下單后亞馬遜會選擇就近的倉庫發(fā)貨，也就是會先把其它賣家的同款產(chǎn)品發(fā)送給顧客；反之如果是亞馬遜標(biāo)簽，就算你的貨物在離顧客很遠(yuǎn)的倉庫，亞馬遜也會從那邊調(diào)貨發(fā)給顧客，所以說顧客收到的貨百分百是你發(fā)到亞馬遜倉庫里面的。