亞馬遜客戶想拿回全部退款，不愿意退還商品，還威脅要寫negative feedback！

他發(fā)的郵件：
“I am highly disappointed that your item was sent to me not only not working at all but completely used. you should be embarrassed to send a product like that to any customer much less a new customer whom you could have got repeat business from, but that will never happen now. I will wait 1 day for you to remedy your bad business with a full refund before I will leave a very bad seller feedback and only a positive one if you give me a refund without me having to take time and money out of my busy schedule to send your defective product back. Thank you.”
我確定產(chǎn)品是全新、未拆過的。他還說只有當(dāng)他不用把東西退給我，我又有退錢時，他才會給好評。EXCUSE ME?
已邀請:
挖掘海量數(shù)據(jù)，第一時間反映跨境電商行業(yè)的熱門風(fēng)向，為跨境客戶提供真實客觀的市場決策依據(jù)。

薇復(fù)古.

贊同來自:

“Dear Customer,
Thank you for getting in touch with us about your order XXX.?
I understand that you would like to return the item as defective. Please consider this as your return authorization. I have attached a prepaid return label for your convenience.
Once the item is returned to us, it will be inspected and an appropriate refund will be applied to you according to Amazon policy.
I understand that this might be inconvenient for you, however, rest assured that the item that was sent was brand new and factory sealed.
If you would still like to return the item, please use the attached prepaid return label for your convenience.
Please note that Amazon policy states the item must be returned within 30 days of delivery.?
Thank you for getting in contact with us.
Seller”
要是你想拿回商品，給他prepaid return label，讓他快點退貨，以免拖延時間。他再威脅你，就點”no reply needed”、
你先發(fā)制人，把威脅短信給亞馬遜看，這樣差評會被刪
如果開az，就回復(fù)case，說你提供了prepaid return label，等收到貨后，會“依照政策”處理

猜不透的你、

贊同來自:

這不是”feedback extortion”么？威脅說不退錢就給差評，已經(jīng)違反了政策，快去開case，做好書面記錄

向日葵-Jawen

贊同來自:

跨境電商最好的服務(wù)商,海運/快遞/專線
1.美國/加拿大/日本/歐洲雙清到門(含稅)
2.FBA頭程運輸,一般貿(mào)易貨,私人物品
3.海外倉增值服務(wù)(退貨換標(biāo)/倉儲)
咨詢好價格 15013029634 T:15013029634?

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