推廣亞馬遜新品，好不容易買家給了個(gè)review，竟然是2星的？

我現(xiàn)在在推一款新產(chǎn)品，等了好久，好不容易來了個(gè)review，竟然是2星的，跟買家溝通，想說以退款或贈(zèng)送禮物的方式讓他改一下評論內(nèi)容，他不同意。?！，F(xiàn)在要怎么做？有什么郵件模板嗎？
已邀請:
挖掘海量數(shù)據(jù)，第一時(shí)間反映跨境電商行業(yè)的熱門風(fēng)向，為跨境客戶提供真實(shí)客觀的市場決策依據(jù)。

特洛伊

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樓主你要的郵件模板：
Hi my friend,
Glad to contact you again! We just saw your review on Amazon now, and I am so sorry that this product got fail satisfactory to you, and will it be possible to give it to your family or friend as a gift? Maybe it is a good choice.
And we also can send you a new product to let you re-experience it. Is that acceptable? Then can you help to update the review for us?
As a responsible seller, we do care your thoughts about this product, it is very important to us.
Your positive support will always push us forward, it's our sincere hope that we can cooperate with you in the long term, and we will provide more items for your experience.

1塌糊涂

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樓上寫的好，學(xué)習(xí)了。

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